Cancellation and Refund Policy
Last updated: December 1, 2024
Cancellation and Refund Policy
We understand that plans can change. Below are the details of our cancellation and refund policy:
Cancellation Policy
Subscriptions can be canceled at any time through your account settings. Cancellations will take effect at the end of the current billing cycle.
Important Notes:
- No partial refunds for mid-cycle cancellations
- Service continues until the end of paid period
- Cancel anytime - no long-term contracts
Refund Policy
Refunds are provided for cancellations made within the first 14 days of subscription for unused services. Beyond this period, no refunds are available.
Eligible for Refund
- Cancellations within 14 days
- Unused services only
- Technical issues preventing service use
Not Eligible for Refund
- Cancellations after 14 days
- Partially used services
- Change of business requirements
Refund Process
Submit Request
Contact support with your refund request and reason
Review Period
We review your request within 2-3 business days
Processing
Approved refunds processed within 5-7 business days
Confirmation
You receive email confirmation once refund is processed
Special Circumstances
Exceptions Considered
- Service downtime exceeding 24 consecutive hours
- Billing errors on our part
- Duplicate charges
- Cases where service was not as described
Contact Information
For refund-related concerns, you can contact us at:
support@sucetastech.com
Phone
8329687438
Support Hours
Monday - Friday, 9:00 AM - 6:00 PM IST
Response Time
Initial response within 24 hours for refund requests
Important Notes
- All refund requests must include your account email and transaction ID
- Refunds are processed to the original payment method
- Bank processing times may vary (typically 5-10 business days)
- Annual plans canceled within 14 days receive full refund
- Monthly plans follow the standard 14-day refund policy