Shipping and Delivery Policy
Last updated: December 1, 2024
Shipping and Delivery Policy
Dunefox provides digital products and services. As such, no physical shipping is required. Below are the details of our delivery policies for digital offerings:
Delivery Timeline
Upon successful payment, access to the purchased digital services or products is provided immediately. In rare cases, delays may occur due to technical issues.
Instant Access
Most services are activated within minutes of successful payment confirmation.
Access Issues
If you encounter issues accessing your digital products or services, please contact our support team for prompt assistance.
Support Response Time
We typically respond to access-related issues within 2-4 business hours.
Service Availability
Our digital services are available 24/7, with scheduled maintenance windows communicated in advance to minimize disruption.
- 99.9% uptime guarantee for all premium services
- Scheduled maintenance notifications sent 48 hours in advance
- Emergency maintenance communicated as soon as possible
Digital Delivery Methods
Access to our services is provided through:
Web Dashboard
Access your account and manage services through our secure web portal
API Integration (Coming Soon)
Integrate our services directly into your applications via REST API
Contact Information
For any delivery-related concerns, you can reach us at:
contact@dunefox.io
Phone
8329687438
Support Hours
Monday - Friday, 9:00 AM - 6:00 PM IST
Important Notes
- All digital services are subject to our Terms of Service
- Service availability may vary based on your subscription plan
- We recommend using supported browsers for optimal performance
- Technical requirements for API integration are documented in our developer guide