Recover carts, automate support, and drive more sales
Dunefox turns your WhatsApp, Instagram, Facebook, and website into a 24/7 AI sales and support engine. Recover abandoned carts automatically, keep customers informed with real time order updates, and drive repeat purchases without growing your team.
Dunefox Store Assistant
Slow replies cost you the sale
Shoppers expect instant answers and abandon when they wait. Repetitive support tickets bury your team while revenue leaks from carts and DMs.
The old way
- Where is my order tickets flood your inbox every day.
- Most stores lose 70 percent of shoppers at the cart stage.
- Instagram and WhatsApp DMs go unanswered for hours.
- Support volume spikes during sales and your team drowns.
- You cannot tell which conversations are ready to buy.
With Dunefox
- Order status, returns, and delivery updates are answered instantly.
- Automated WhatsApp nudges recover 30 percent or more of lost carts.
- Every DM gets an instant reply, and buyers route to a human to close.
- The AI resolves up to 90 percent of repeat queries at any scale.
- High intent shoppers are guided to checkout and handed off when needed.
Everything your store needs to sell and support
Dunefox covers every revenue critical touchpoint, from first browse to repeat purchase.
Revenue
WhatsApp abandoned cart recovery
Dunefox detects every abandoned cart in real time and sends a personalised WhatsApp message within minutes, with product images, a direct cart link, and a smart follow up if there is no response. The AI can apply a discount code, highlight low stock, or share social proof depending on the buyer behaviour. Works natively with Shopify, WooCommerce, and custom e-commerce stacks. Recover 30 percent or more of lost revenue with zero manual effort.
Support
24/7 customer support
An AI agent answers product questions, tracks orders, and handles returns and refunds around the clock on WhatsApp, web, Instagram, and Facebook. Common queries like order status, delivery timelines, exchange policies, and size guides are resolved from your knowledge base instantly. When a query is complex or the customer is frustrated, the AI escalates to your team with full conversation context so agents never start from scratch. Resolve up to 90 percent of post purchase queries automatically.
Fulfilment
Order and delivery tracking
Every milestone from confirmed to delivered triggers an automatic WhatsApp update. Cut where is my order queries by up to 70 percent and turn fulfilment into a brand moment.
Operations
Returns and refunds automation
Dunefox runs the full returns journey in chat, collecting the reason, generating labels, booking collection, and updating refund status, with no agent needed for standard cases.
Retention
Post purchase campaigns
After every purchase Dunefox sends review requests, loyalty updates, reorder reminders, and recommendations on WhatsApp, lifting repeat purchase rates with no manual campaign work.
Marketing
Segmented WhatsApp broadcasts
Send targeted campaigns for flash sales, new arrivals, and offers, segmented by purchase history, location, and behaviour, with open rates far above email and replies handled automatically.
Social
Conversational selling
Capture every Instagram and WhatsApp DM, answer product and sizing questions with live inventory, and route high intent buyers to a human to close. The AI checks real time stock levels to confirm availability, suggests alternatives when an item is sold out, and can add products to a cart directly within the conversation, turning casual browsing into completed orders.
Multilingual
Sell in any language
Reply to shoppers in their own language automatically, with no extra staff or manual translation.
Insights
Conversation analytics
See what customers ask, where they drop off, and which offers convert, then refine your store and campaigns.
AI across the full shopper journey
From first browse to repeat purchase, Dunefox automates every revenue critical touchpoint.
A 24/7 assistant that sells for you
- Answer product, sizing, and delivery questions instantly
- Check live inventory and confirm availability
- Upsell and cross sell through conversation
- Capture every DM on WhatsApp, Instagram, and Facebook
Conversational storefront
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Turn abandoned carts into revenue
- Detect abandonment in real time from product, cart, or checkout
- Send a personalised WhatsApp nudge within minutes
- Follow up with a discount, low stock, or social proof if no reply
- Stop the sequence the moment they purchase
Cart recovery dashboard
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Proactive updates at every milestone
- Confirmed, packed, shipped, out for delivery, and delivered updates
- Tracking number and carrier link sent automatically
- Cut where is my order queries from day one
- Flag delays before customers ask
Order tracking view
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Drive repeat orders automatically
- Handle returns, refunds, and exchanges in chat
- Send review requests and loyalty rewards
- Run reorder reminders and recommendations
- Segment customers for targeted broadcasts
Retention dashboard
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Built to recover revenue and cut support load
Concrete outcomes Dunefox stores see from day one.
32 to 34%
Average cart recovery
90%
Post purchase queries automated
70%
Fewer where is my order queries
5 min
Typical setup time
Frequently Asked Questions
E-commerce teams use Dunefox to automate order status queries, return and refund requests, product questions, and delivery updates across WhatsApp, Instagram, Facebook, and website chat. The AI handles up to 90% of post-purchase queries automatically, reducing support team workload while keeping customers informed in real time.
Turn your WhatsApp into a revenue machine
From cart recovery to order updates to post purchase campaigns, Dunefox handles every customer touchpoint automatically. Set up in under 5 minutes. Works with Shopify and every major D2C stack.
Backed by NVIDIA Inception, Google for Startups, and AWS Activate.