Answer every shopper before they buy somewhere else
Dunefox combines an ecommerce chatbot, retail chatbot, and AI agent across WhatsApp, Instagram, Facebook, and your website. It answers product, sizing, shipping, and policy questions from your content, scores buying intent, and hands unusual conversations to your team.
No credit card needed. Live in about 10 minutes.
Slow replies cost you the sale
Shoppers expect an instant answer before they buy. Repetitive questions bury a small team, and a DM that sits unanswered for hours often means the sale went somewhere else.
The same sizing, shipping and returns questions land all day.
The AI answers instantly from your product pages and policies, so your team only sees what actually needs a person.
Instagram and WhatsApp DMs go unanswered for hours.
Every DM gets an instant reply, and a buyer showing real intent is flagged for your team to close.
Support volume spikes during a sale and your team drowns.
The AI resolves the repeat questions at any scale, without a temporary hire.
Everything your store needs to answer and convert
Dunefox covers the conversation side of selling online, from the first DM to the follow-up broadcast.
24/7 answers from your own content
The AI answers product questions, sizing, shipping timelines, and return or exchange policy from your website and help content, on WhatsApp, web chat, Instagram and Facebook. When a question is complex or a customer sounds frustrated, it hands over to your team with the full conversation attached, so nobody starts from zero.
Every DM in one inbox
Instagram and WhatsApp DMs, web chat and Messenger all land in the same shared inbox with one history per customer, instead of a separate login for each channel.
Buyer intent scored automatically
Every conversation gets an intent score from 0 to 100 based on what the shopper actually said, so your team knows who to follow up with first instead of guessing from a message list.
Segmented WhatsApp broadcasts
Send campaigns for new arrivals, seasonal offers and restocks through the official WhatsApp Business API, segmented by what someone bought or asked about, with every reply answered automatically.
Some shoppers still want a phone call, not just a message
Dunefox Voice extends the suite to outbound delivery reminders, order-update campaigns, and inbound support calls answered from your approved product and policy content. It can score caller intent and hand unusual conversations to your team.
Explore Dunefox Voice
AI across the whole conversation, not just the first reply
- 1
A 24/7 assistant that actually knows the catalogue
Answer product, sizing and shipping questions from your content instantly
- 2
Policy and post-purchase questions, answered on the spot
Returns, exchanges and delivery timelines answered from your policy pages
- 3
Know who is actually ready to buy
Every conversation scored from 0 to 100 on buying intent
90%
of routine queries handled by AI
3x
faster first response
50+
languages, detected automatically
10 min
typical setup time
What people say
Dunefox has completely transformed our workflow. The automation features save us countless hours every week.
Dunefox stood out for its clarity of vision and real-world applicability. A well-executed product with strong commercial potential, exactly what we look for in a winning startup.
Out of 80 applicants, Dunefox impressed our panel of Dragons with its product depth and market opportunity. We were delighted to award them the £5,000 Business Start-Up prize.
Explore the parts of Dunefox this uses
Each vertical runs on the same three building blocks. These pages go deeper on each one.
Simple monthly plans
Every plan starts with a 14 day free trial. No card needed to begin, and no charge per message on top of it.
Fox
$39 /month
For solo operators getting started.
Most popular
Fox Pro
$89 /month
For small teams. Most popular.
Fox Max
$199 /month
For larger teams and higher volume.
Book a 20 minute walkthrough
Twenty minutes, no slides. We set it up against your own website and you ask it the questions your customers ask.
Frequently asked questions about Dunefox
How do e-commerce businesses use Dunefox for customer support?
E-commerce teams use Dunefox to answer product questions, sizing, shipping timelines, and return or exchange policy from their own content, across WhatsApp, Instagram, Facebook, and website chat. The AI handles up to 90% of these routine queries automatically, reducing support team workload while keeping customers answered instantly.
Can Dunefox run WhatsApp broadcast campaigns for a store?
Yes. Dunefox broadcast campaigns let e-commerce businesses send personalised WhatsApp messages to a segmented customer list, new arrivals, restocks, or a seasonal offer. Messages use pre-approved Meta templates. Delivery rate, read rate, and reply rate are tracked per campaign, and every reply is answered by the AI or routed to your team.
How does Dunefox help D2C brands qualify buyers on Instagram?
Dunefox connects to Instagram Direct and automatically captures every DM as a conversation. The AI responds to product, sizing, and pricing questions from your content instantly. Conversations showing purchase intent are flagged as leads with an AI intent score, and high-intent buyers are routed to a human sales agent to close the sale.
Does Dunefox integrate with Shopify or WooCommerce to track carts and orders?
Not currently. Dunefox does not connect to an ecommerce platform's database, so it cannot detect an abandoned cart, check live stock levels, or trigger a message from an order status change. What it does is answer questions from content you give it (product pages, policies, shipping information), handle every WhatsApp and social DM in one inbox, and run segmented broadcast campaigns. If cart or order-triggered automation matters to you, ask us directly, it is on the roadmap but not live today.
How does the AI handle product sizing and stock questions today?
The AI answers from the size guide and product information you add to its knowledge base, not from a live stock feed. For an accurate, real-time stock or size answer, connect the conversation to a team member, or keep the knowledge base updated with current availability so the AI's answers stay current.
Stop losing shoppers to a slow reply
Dunefox is the AI agent that answers product, sizing and policy questions from your own content, across WhatsApp, Instagram, Facebook and your website. Set up in about 10 minutes.
14 days free. All Fox Pro features. No card required.