Answer every customer in seconds, not hours
Dunefox puts an AI support agent on your website, WhatsApp, Instagram, Messenger and Telegram. It answers from your own help content, handles the routine questions on its own, and passes anything unusual to your team with the full conversation attached. This is what live chat software and WhatsApp customer support look like when the AI actually reads your documentation first.
None of this is about your team working harder. It is what happens once messages arrive faster than a small team can read them, on more channels than one person can watch.
The same twenty questions, all day, every day
Opening hours, pricing, delivery times, refunds, where an order is. Your team retypes the answers instead of doing the work only a person can do. Customer support automation clears these instantly so the queue is only the real problems.
Messages scattered across five different apps
Website chat in one tab, WhatsApp on somebody's phone, Instagram on another login. Things get missed because nobody can see everything at once. Shared inbox software puts every channel in one place with one history per customer.
Customers waiting overnight for a simple reply
A question at nine in the evening waits until the morning, and by then the buyer has asked somebody else. An AI support agent covers the hours you are not at your desk without hiring a night shift.
Who this is actually built for
Not every support tool fits every team. This is who Dunefox tends to fit well.
Support leads at growing SMBs
Ticket volume has outgrown what two or three agents can read in real time, but hiring a night shift or a second regional team is not yet the right call.
Founders still answering support themselves
You are the one replying to WhatsApp and website chat between everything else. An AI agent trained on your own content takes the routine half of that off your evening.
Ecommerce and service teams juggling channels
Instagram DMs, WhatsApp, a website widget and email each need a different login today. One inbox, one customer history, regardless of where the message came from.
Live in about ten minutes
Connect your content
Paste your website address. Dunefox reads your pages and help articles and builds the knowledge base for you. Add files or write answers by hand at any point, and the AI support agent only ever answers from what it finds there.
Turn on your channels
Drop the chat widget on your site and connect WhatsApp, Instagram, Messenger or Telegram. Each one starts feeding the same shared inbox straight away, so switching channels never means switching tools.
Set the handover rules
Decide what the AI answers on its own and what goes to a person, by topic, by team or by how confident the answer is. When it hands over, the full transcript goes with it, so nobody has to ask the customer to explain again.
A support desk that already knows your business
You point Dunefox at your website and your help documents. It reads them, and from that point it answers in your words rather than generic phrasing.
Answers grounded in your own content
The AI replies from your website, policies and help articles. When it does not have the answer, it says so and hands the conversation over instead of guessing.
One inbox for every channel
Web chat, WhatsApp, Instagram, Facebook Messenger and Telegram all land in the same shared inbox. Your team replies from one screen and the customer history follows the person, not the app.
Handover with the whole story attached
When a conversation needs a human, it is assigned with the full transcript, the customer details and what has already been tried.
Tickets, ratings and reporting built in
Turn a conversation into a ticket, track it to closed, and ask for a satisfaction rating at the end. See response times, resolution rates and what people ask most often.
Multilingual by default
The AI detects and replies in 50+ languages automatically, including code-switching mid-sentence, without a separate setup per language.
Role-based access for the whole team
Give agents, team leads and admins different permissions, so a new hire can answer conversations on day one without touching settings they shouldn't.
What a shift actually looks like
Support analytics, not a spreadsheet export three days later. Here is what a team lead sees while the day is still happening.
- 1
Response and resolution time, live
First response time, resolution rate and open ticket count update as conversations happen, not as an end-of-week report.
- 2
What people are actually asking
The most common topics surface automatically, useful for spotting a product issue or a confusing policy page before it becomes a pattern of complaints.
- 3
Where the AI is handing over, and why
See which topics get escalated most, so you know what to add to the knowledge base next, rather than guessing at gaps.
90%
of routine queries handled by AI
3x
faster first response
50+
languages, detected automatically
24/7
cover, including out of hours
Where teams put this to work
Support looks different depending on what you sell. These pages show the same product set up for a specific kind of business.
Frequently asked questions about Dunefox
Dunefox deploys an AI chatbot trained on your knowledge base, including product FAQs, refund policies, service descriptions, PDFs, and website URLs. The AI answers inbound queries across WhatsApp, Instagram, Facebook, Telegram, and website chat 24/7. It detects customer intent and sentiment, resolves up to 90% of queries without human involvement, and logs every AI-to-human escalation with a routing reason.
Let your team stop retyping the same answers
Start the 14 day free trial. No card, no call, and you can see it answering your own customers today.
14 days free. All Fox Pro features. No card required.