Send the message on the app your customers actually open

Dunefox supports WhatsApp broadcast campaigns using pre-approved Meta message templates. Campaign types include product launch announcements, seasonal promotions, service update notifications, re-engagement sequences for inactive customers, and outbound prospecting to qualified leads. All campaigns are sent via the official WhatsApp Business API.

Yes. Dunefox allows campaigns to be scheduled for a specific date and time. Campaigns move through clear statuses (Scheduled, Processing, Sent, Partial, or Failed) so you always know exactly what is happening. A full campaign history with performance stats is maintained for every campaign ever sent.

Dunefox tracks delivery at both campaign and per-recipient level. Campaign-level metrics show total sent, delivered, failed, and still processing, all updated in real time. Per-recipient delivery logs show the exact status for each individual contact. Delivery rate is shown as a percentage so you can benchmark performance across campaigns.

Yes. Dunefox allows audience selection before every campaign, letting you target a specific customer segment or your full contact list. Segments can be built by lead status, channel source, custom tags, product interest, or date of last interaction. This ensures campaigns are relevant and avoids messaging uninterested contacts.

Yes. All Dunefox broadcast campaigns use pre-approved WhatsApp message templates and are sent exclusively via the official WhatsApp Business API. Dunefox does not support unofficial bulk messaging tools. Template approval is required from Meta before a campaign can be sent, which ensures compliance and protects sender reputation.

WhatsApp messages have a 98% open rate compared to approximately 20% for email. For businesses managing customer relationships over WhatsApp, this makes broadcast campaigns significantly more effective than email marketing for time-sensitive promotions, appointment reminders, and re-engagement sequences.

You start by creating a message template in Dunefox with text, media, and CTA buttons. The template is submitted to Meta for approval, which typically takes a few minutes to a few hours. Once approved, you select your audience segment, schedule a send time, and launch. Dunefox sends the campaign via the official WhatsApp Business API and tracks delivery, read, and reply metrics in real time. When a customer replies to the broadcast, the conversation lands in your shared inbox so your team or AI agent can respond.

Email marketing relies on inbox placement and competes with spam filters, newsletters, and promotions tabs. Average open rates sit around 20 percent. WhatsApp broadcasts land directly in the customer's primary chat list with a 98 percent open rate and average reply rates of 15 to 25 percent. WhatsApp messages feel like personal conversations rather than marketing blasts, which drives significantly higher engagement. However, WhatsApp requires pre-approved templates, which ensures messages are relevant and non-spammy.

When you create a new message template in Dunefox, it is submitted to Meta for review through the WhatsApp Business API. Meta checks the template against its commerce and messaging policies. Approval typically takes minutes for straightforward templates and up to 24 hours for complex ones. Dunefox shows the approval status (Pending, Approved, or Rejected) in real time. Rejected templates include Meta's rejection reason so you can revise and resubmit quickly.

Yes. Dunefox lets you build segments based on last interaction date, purchase history, and engagement signals. You can target customers who have not interacted in 30, 60, or 90 days with a re-engagement campaign containing a personalised offer, new product announcement, or loyalty reward. Because WhatsApp messages have near-universal open rates, re-engagement campaigns on WhatsApp outperform email win-back sequences significantly.