Send the message on the app your customers actually open
Run WhatsApp broadcast campaigns to the right slice of your customer list, then let the AI handle every reply that comes back. Offers, restocks, reminders and announcements, sent through the official WhatsApp Business API and answered from the same place your support conversations live. This is WhatsApp marketing automation with the reply-handling built in, not just a send button.
The message is usually fine. What breaks is where it lands, whether it reaches the right slice of your list, and what happens after somebody replies.
Email goes to a tab nobody visits
You write the offer, you send it, and it sits under forty other newsletters. A WhatsApp broadcast message puts the same message somewhere people already look several times an hour.
Everyone gets the same message
Past buyers, cold sign ups and people who asked about one specific product all receive the identical broadcast. Customer segmentation means each group hears something that actually applies to them.
Replies arrive and nobody is watching
A campaign that works creates a wave of questions. If those go unanswered for a day, the campaign has cost you goodwill rather than earned sales. Here, an AI sales agent answers as they land.
Who this is actually built for
Broadcasting to a list is easy, handling what comes back is the part most tools leave you to figure out.
Ecommerce and retail brands
Restocks, new arrivals and seasonal offers sent to a segmented list, with every question that comes back answered by the same AI that runs your storefront chat.
Service businesses filling their calendar
A reminder or a seasonal offer sent to past clients, with booking questions handled immediately instead of waiting for someone to call back.
Teams tired of low email engagement
Open rates on email have been flat for a while and the list is the same one you already have, WhatsApp puts the message somewhere it actually gets read.
From list to conversation
Pick who it goes to
Build a segment from your existing contacts by what they bought, asked about, or how engaged they are, or upload a list. You are choosing a group, not blasting everybody you have ever spoken to.
Write it once, get it approved
Use the template builder to compose the message, add buttons and variables, and submit it for WhatsApp approval from inside Dunefox. Reuse the ones that perform instead of rewriting each time.
Let the AI take the replies
Questions get answered in the customer's own language, around the clock. Anyone showing real intent is scored and passed to your sales team instead of sitting in an unread inbox.
Campaigns, replies and results in one place
Most tools send the message and stop. The point of running it inside Dunefox is that the conversation afterwards is handled too.
WhatsApp broadcasts on the official API
Send to your customer list through the WhatsApp Business API with approved message templates, so your number stays in good standing rather than getting blocked.
Segments built from real behaviour
Group people by what they bought, what they asked about, where they came from or how engaged they are, then send to just that group.
A template builder without the guesswork
Compose the message, add buttons and variables, and submit it for approval from inside Dunefox.
Delivery, replies and revenue tracked
See what was delivered, read and replied to, and follow which conversations turned into sales. Every reply becomes a scored lead rather than a dead end.
Conversational commerce, not a one-way blast
A customer can ask a question mid-campaign and get answered immediately, in their own language, without leaving the chat.
One record across marketing and support
A reply to a campaign and a support question later that week land in the same customer history, so nobody starts the conversation from zero.
What happens after you hit send
The part most tools do not show you, whether the campaign actually worked.
- 1
Delivery, read and reply rates in one view
See exactly how many messages were delivered, opened and replied to, broken down by segment, not just a single blended number.
- 2
Replies become scored leads automatically
Anyone who responds with real interest gets an intent score and lands in the pipeline, so the campaign feeds sales directly rather than ending at "sent".
- 3
See which template actually performs
Compare read and reply rates across templates you have sent before, so the next campaign starts from what already worked, not a guess.
5
channels, one contact record
50+
languages for replies
24/7
cover after a campaign lands
0 to 100
intent score on every reply
Campaigns that suit what you sell
A restaurant and a retailer send very different messages. These pages show the same campaign tools set up per sector.
Frequently asked questions about Dunefox
Dunefox supports WhatsApp broadcast campaigns using pre-approved Meta message templates. Campaign types include product launch announcements, seasonal promotions, service update notifications, re-engagement sequences for inactive customers, and outbound prospecting to qualified leads. All campaigns are sent via the official WhatsApp Business API.
Put your next campaign where it gets read
Start the 14 day free trial, connect WhatsApp and send your first broadcast this week. No card needed.
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