Every conversation. One powerful inbox.
Manage WhatsApp, web chat, and email in a single omnichannel inbox. AI helps your team reply faster, route smarter, and collaborate in real time.
No credit card · 2-min setup · Free 14-day trial
Shared Inbox visual goes here
Recommended: 1200 × 900 px
3 channels
One inbox
AI assist
Every reply
Everything in one view
Channel navigation, conversation list, active chat, AI reply suggestions, internal notes, contact details — all visible at once.
Channel switcher
WA, Web, Email in one list
AI Assist panel
Suggests replies in real time
Internal notes
Private team-only comments
Contact details
Tags, history, and assignment
Live in three steps
From zero to a unified AI-powered inbox — without touching a single line of code.
Connect your channels
Link your WhatsApp Business account, web widget, and email inbox to Dunefox. Each connection takes under 2 minutes with step-by-step guided setup.
WhatsApp, Web Widget, Email — all supported.Set your routing rules
Define who gets what — by channel, keyword, or team. Set working hours, fallback agents, and escalation paths from your dashboard. No code needed.
Smart routing without engineering.Inbox live — AI assists from day one
Your team starts receiving all conversations in one inbox immediately. The AI reads every incoming message and suggests a reply before your agent types a word.
Faster replies from the very first conversation.What you get immediately
Setup timeline
Built for teams that move at the speed of conversation
Everything your support and sales team needs — in one inbox, with AI working alongside every agent.
WhatsApp, web chat, and email — all in one place
Stop switching between apps. Every conversation from every channel lands in a single, unified inbox. Your team sees full context, channel source, and history — regardless of where the message came from.
AI drafts the reply. Your agent sends it.
As an agent reads a conversation, the AI generates a suggested reply in real time — pulling from your knowledge base and past conversations. Agents review, edit, and send. Replies in seconds, not minutes.
Share any file, image, audio, or video in chat
Agents can send and receive images, audio messages, video clips, PDFs, and GIFs directly inside conversations — across all channels. No need to move files outside the inbox.
Assign, route, and collaborate inside every conversation
Set auto-assignment rules by channel, keyword, or team. Add private notes visible only to your team. Transfer conversations with context intact. Everyone knows who owns what.
Built to protect. Designed for trust.
Enterprise-grade security and compliance built into every layer of the inbox.
End-to-End Encryption
All conversations encrypted at rest with AES-256 and in transit with TLS 1.3. Agent messages and customer data are never stored in plaintext.
GDPR Compliant
Data processing agreements available. EU data residency options included. Data retention policies fully configurable from your dashboard.
Role-Based Access Control
Each agent sees only conversations assigned to them. Admins control permissions, team visibility, and channel access at a granular level.
HIPAA Ready
BAA available for healthcare customers. Sensitive patient conversations follow HIPAA technical safeguard requirements end to end.
Full Audit Logs
Every agent action — assignment, reply, transfer, note — is logged with a timestamp and agent ID. Fully exportable for compliance reviews.
99.9% Uptime SLA
Multi-zone infrastructure with automatic failover. Real-time status page available. Your inbox is always available to your team.
Compliance
Questions about Shared Inbox
Everything you need to know before getting started. Reach out if you need more.
Still have a question?
The Shared Inbox currently supports WhatsApp, web chat (via the AI Widget), and email. All three channels land in a single unified view so your team never needs to switch between tools.
One inbox. Every channel. AI on every message.
Stop managing WhatsApp, web chat, and email separately. Dunefox Shared Inbox brings them together — with AI assist built in.
No credit card · 14-day free trial · Cancel anytime