Measure everything. Improve everything.
From conversation volumes and AI resolution ratios to agent response times and channel benchmarks. Dunefox provides full visibility in a single live dashboard.
Conversations
2,847
+18%
Resolved by AI
91%
+4%
Avg. Response
38s
-12s
Conversations per day
Live Data
Real-time sync
91%
AI resolution rate
Every metric. In one view.
Total Conversations
12,482
+22%
AI Resolved
91.4%
+4.1%
Avg. Response Time
38s
-18s
CSAT Rating
4.8/5
+0.3
Daily Conversation Volume
Sub-200ms latencyChannel Volume Split
Top Agent Performance
If it happens in a conversation, you can measure it
Know exactly where every conversation stands
Track messaging volume, call activity, resolution rate, escalation rate, and first-response time with drill-down by date range, team, or agent.
Coach your team with data, not guesswork
See every agent's response time, CSAT score, conversations handled, and notes quality. Identify bottlenecks and reward top performers.
Connect customer chats directly to business ROI
Track which conversations converted into leads, bookings, or sales. See your chat ROI in real performance numbers.
Add call outcomes to your customer support analytics
Dunefox Voice adds live-call analytics to the suite. Review transcripts, outcomes, languages, and intent scores from 0 to 100 alongside the wider customer analytics workflow.
- Track inbound and outbound call activity
- Review intent scores and call outcomes
- Read transcripts and AI summaries
- Measure campaign and appointment activity
Connects to your tools. Protects your data
Connect your existing tools, including telephony providers for AI voice calling, and trust that every customer conversation is protected by enterprise-grade security architecture.
Encrypted in transit and at rest
Every conversation and customer record is protected at every layer.
Enterprise isolation
Your data is strictly sandboxed per workspace.
High-availability infrastructure
Built on managed cloud infrastructure with monitoring and backups.
GDPR-ready controls
Data export and deletion workflows are available.
Analytics guides and tools
Frequently asked questions about Dunefox Analytics
Are Dunefox analytics updated in real time?
Yes, conversation metrics, response times, AI deflection rates, and active agent statuses are updated continuously in real time.
Can I track agent-specific performance metrics?
Yes! The agent dashboard tracks resolution times, customer satisfaction (CSAT), total messages handled, and first response times (FRT) per agent.
What reports can I export from Dunefox Analytics?
You can export raw conversation data, agent performance metrics, lead conversion rates, and campaign delivery reports in CSV, PDF, or Excel formats.
Does Dunefox track AI vs Human resolution ratios?
Yes, Dunefox tracks the exact percentage of customer queries resolved autonomously by the AI Engine versus those escalated to human agents.
Can I schedule automated weekly performance reports?
Yes, admin users can schedule automated daily, weekly, or monthly PDF performance summaries delivered straight to email or Slack.
Make data-driven decisions with real-time analytics
Track customer service KPIs, customer support metrics, support metrics, AI resolution rates, and agent performance in one reporting view.
14 days free. All Fox Pro features. No card required.