Can I track agent-specific performance metrics?

Yes! The agent dashboard tracks resolution times, customer satisfaction (CSAT), total messages handled, and first response times (FRT) per agent.

What reports can I export from Dunefox Analytics?

You can export raw conversation data, agent performance metrics, lead conversion rates, and campaign delivery reports in CSV, PDF, or Excel formats.

Does Dunefox track AI vs Human resolution ratios?

Yes, Dunefox tracks the exact percentage of customer queries resolved autonomously by the AI Engine versus those escalated to human agents.

Can I schedule automated weekly performance reports?

Yes, admin users can schedule automated daily, weekly, or monthly PDF performance summaries delivered straight to email or Slack.

ANALYTICS & REPORTING

Measure everything. Improve everything.

From conversation volumes and AI resolution ratios to agent response times and channel benchmarks. Dunefox provides full visibility in a single live dashboard.

Explore Analytics Talk to Sales

Real-time conversation analytics

Agent performance & CSAT scoring

Channel-by-channel breakdown

AI deflection & resolution rate

Response time & SLA tracking

Exportable CSV & PDF reports

Conversations

2,847

+18%

Resolved by AI

91%

+4%

Avg. Response

38s

-12s

Conversations per day

MonTueWedThuFriSatSun

Live Data

Real-time sync

91%

AI resolution rate

LIVE DASHBOARD

Every metric. In one view.

Analytics Overview · Last 30 days

Live

Total Conversations

12,482

+22%

AI Resolved

91.4%

+4.1%

Avg. Response Time

38s

-18s

CSAT Rating

4.8/5

+0.3

Daily Conversation Volume

Sub-200ms latency

Channel Volume Split

WhatsApp52%

Web Chat28%

Instagram12%

Facebook5%

Telegram3%

Top Agent Performance

Sarah J.

186 chats4.9★

Marcus T.

154 chats4.7★

Emily R.

142 chats4.8★

James K.

138 chats4.6★

REPORTING CAPABILITIES

If it happens in chat, you can measure it

CONVERSATION ANALYTICS

Know exactly where every conversation stands

Track volume, resolution rate, escalation rate, and first-response time for every channel, with drill-down by date range, team, or agent.

Resolution rate by AI vs human

Escalation triggers analysis

First response time (FRT)

Conversation duration trends

↑38%resolution rate lift after 30 days

AGENT PERFORMANCE

Coach your team with data, not guesswork

See every agent's response time, CSAT score, conversations handled, and notes quality. Identify bottlenecks and reward top performers.

Per-agent CSAT leaderboard

Response time heatmaps

Workload distribution

Quality scoring

4.8/5average CSAT rating

REVENUE & PIPELINE

Connect customer chats directly to business ROI

Track which conversations converted into leads, bookings, or sales. See your chat ROI in real performance numbers.

Conversion rate by channel

Revenue attributed to chat

Lead quality scoring

Campaign ROI tracking

6.2×average chat-to-revenue ROI

INTEGRATIONS & SECURITY

Connects to your tools. Protects your data

Connect your existing tools, including telephony providers for AI voice calling, and trust that every customer conversation is protected by enterprise-grade security architecture.

Encrypted in transit and at rest

Every conversation and customer record is protected at every layer.

Enterprise isolation

Your data is strictly sandboxed per workspace.

High-availability infrastructure

Built on enterprise-grade cloud with redundancy across regions.

GDPR compliant

Full data export & deletion on request.