Every Issue Captured. Every Ticket Handled. Intelligently.
When a customer message requires action, Dunefox automatically creates a ticket, assigns it to the right team member, and tracks it until the issue is resolved — no manual effort needed.
No credit card · 5-min setup · Free 14-day trial
Delivery not arrived after 7 days
#T-2841 · James R. · WhatsApp
Wrong item shipped in order #9920
#T-2840 · Priya N. · Instagram
Refund not processed after 3 days
#T-2839 · Oliver B. · Web Chat
Invoice details incorrect
#T-2838 · Sophie M. · Telegram
Auto-created
By AI instantly
SLA tracked
Every ticket
From first message to resolved ticket - automated
AI handles detection, creation, and assignment. Your agents focus entirely on resolving - faster, with AI assist on every reply.
AI creates tickets automatically - no manual work
When a customer message needs follow-up action, or when the AI cannot resolve it directly, Dunefox instantly creates a ticket. It categorises by topic, sets priority, and attaches the full conversation - before any human is even involved.
Meet Every SLA, Every Time
Set first-response and resolution time targets per team, channel, or priority level. Dunefox tracks every ticket against your SLA targets in real time with alerts before a breach, and a full report after.
Assign to the right agent, every single time
Define assignment rules based on ticket category, priority, channel, or team capacity. When Dunefox creates a ticket, it is routed instantly to right team memebers.
Full audit trail. Every action. Every ticket.
Every event in a ticket lifetime is logged: creation, assignment, status change, reply, escalation, and resolution. With timestamps and agent IDs. Export any time for compliance reviews or team performance analysis.
From message to resolved in three steps
The AI handles detection and creation. Your team focuses entirely on resolution.
Connect your channels
Link your WhatsApp, web widget, and email to Dunefox. Each channel connection takes under 5 minutes. Once connected, every incoming message is monitored by the AI for ticket-worthy events.
WhatsApp, Web Widget, Email - all supported.AI detects when a ticket is needed
When a customer message requires follow-up action - or when the AI cannot resolve it directly - the system automatically creates a ticket, categorises it by topic and priority, and assigns it to the right agent based on your rules.
No manual triage. AI does the heavy lifting.Your team resolves with AI assist
Assigned agents see the full conversation context, ticket history, and an AI-generated reply suggestion the moment they open the ticket. They review, edit, and respond - faster than ever before.
From ticket creation to resolution - AI-powered.What you get immediately
AI ticket lifecycle
Built to protect. Designed for trust.
Enterprise-grade security and compliance built into every layer of the ticketing system.
End-to-End Encryption
All ticket data - customer messages, agent replies, and attachments - encrypted at rest with AES-256 and in transit with TLS 1.3. Nothing is ever stored in plaintext.
GDPR Compliant
Full data processing agreements available. EU data residency supported. Ticket retention policies configurable per team from your dashboard.
Role-Based Access Control
Agents see only tickets assigned to them. Supervisors and admins get broader visibility. Every permission level is configurable without touching code.
HIPAA Ready
BAA available for healthcare customers. Sensitive patient tickets follow HIPAA technical safeguard requirements throughout the entire lifecycle.
Full Audit Logs
Every action in a ticket - creation, assignment, status change, reply, escalation, resolution - is logged with a timestamp and agent ID. Fully exportable.
99.9% Uptime SLA
Multi-zone infrastructure with automatic failover. Your ticketing system is always available so no customer issue ever goes unacknowledged.
Compliance
Questions about the Ticketing System
Everything you need to know before getting started. Reach out if you need more.
The AI analyses every incoming message and determines whether it requires follow-up action that cannot be completed instantly - such as a refund request, technical issue, or complaint - or whether the AI itself cannot resolve it. In either case, a ticket is automatically created with full context attached.
No More Manual Ticketing. No More Missed Issues.
Dunefox AI instantly identifies when action is needed, creates tickets, routes them to the right team member, and tracks progress until every issue is resolved.
No credit card · 14-day free trial · Cancel anytime