Your whole team,
one inbox — with AI
Manage roles, queues, and workloads across your entire support and sales team. AI replies, smart routing, and real-time collaboration — all in one shared workspace.
Team Activity
Sarah M.
Resolved ticket #1842
Luca R.
AI reply sent to James K.
Emma B.
Assigned to Sales queue
Arjun M.
Note added on ticket #1839
23
Open tickets
141
Resolved today
< 2m
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Set up your team in four simple steps
Invite your team
Add agents, supervisors, and admins. Set their roles and channel access in one step.
Configure routing rules
Define smart routing by channel, keyword, or customer tag. Conversations auto-assign to the right queue.
AI assists every agent
As agents reply, the AI suggests responses drawn from your knowledge base. Review and send in seconds.
Monitor and optimise
Track workload, resolution speed, and CSAT per agent. Use insights to staff smarter, every day.
Built for teams that move fast together
Roles, routing, workload visibility, and real-time collaboration tools — everything your team needs in one place.
Give every team member exactly the right access
Create custom roles — Admin, Agent, Supervisor, or your own. Control who can see conversations, close tickets, export data, or manage settings. Granular permission controls mean your team works efficiently without anyone accessing what they should not.
Auto-assign conversations to the right agent, every time
Set routing rules by channel, keyword, language, or customer tag. Conversations land directly in the right queue — no manual triage, no guesswork. Private internal notes let your team collaborate on complex cases without the customer ever seeing them.
See every agent's load and performance in real time
Monitor conversation volume, resolution rates, response times, and CSAT scores across your entire team. Spot overloaded agents before they burn out. Use heatmaps and trend charts to staff smarter, schedule better, and continuously improve.
Internal notes, @mentions, and hand-offs inside every conversation
Tag teammates inside any conversation using @mentions. Write private notes visible only to your team. Transfer conversations with full context attached. Escalate to a senior agent in one click. Your team stays aligned without leaving the inbox.
Frequently Asked Questions
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Yes! Dunefox AI supports integration with a wide range of tools and platforms. Our flexible APIs allow you to connect with your data sources effortlessly, enabling a smooth workflow and seamless data synchronization across your tech stack.
Your team, perfectly organised. AI working alongside every agent.
Roles, routing, workload tracking, and live AI assist — all in one place. Start your free trial and see your team fly.
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