Contact center automation without losing the human touch
Automate repetitive customer inquiries across web, WhatsApp, Instagram, and Facebook with an AI trained on your exact content - with automatic ticketing and seamless human agent handoffs.
"Hi, what is your refund policy for annual software subscriptions?"
"We offer a 100% full refund within 14 days of purchase. Would you like me to process a refund request or send you the full policy document?"
What is contact center automation?
Contact center automation uses AI agents, routing, shared inbox software, and ticketing to resolve routine customer requests across messaging channels while preserving a clear handoff to people. Dunefox brings those workflows together so teams can automate repetitive service without losing conversation history, ownership, or escalation context.
Grounded answers first
The conversational AI engine retrieves approved website, document, and FAQ content before it replies. Routine questions are handled consistently, while requests outside that knowledge move to a person.
Routing with context
The shared inbox keeps the channel, customer history, assignment, and handoff reason together. Teams can continue the conversation without asking the customer to repeat information.
Tracked work, not hidden automation
Requests that need follow-up can become tracked work through the AI ticketing system. Teams can review ownership, priority, response time, and resolution instead of treating automation as a black box.
Everything you need to automate support at scale
Replace fragmented tools with a single AI-powered customer service platform.
AI agent trained on your actual content
Point Dunefox at your website or upload your knowledge base. The same approved information supports accurate answers across messaging and Dunefox Voice.
One shared inbox across every channel
Website chat, WhatsApp Business API, Instagram DMs, and Facebook Messenger flow into one inbox. Voice transcripts and outcomes support the next team action.
Built-in support ticket escalation
Complex inquiries automatically convert into tracked support tickets with priority levels and agent routing, eliminating the need for extra expensive helpdesk tools.
Resolution & agent performance metrics
Track AI resolution, response time, agent performance, messaging volume, and Voice call outcomes across the wider analytics workflow.
Multilingual support in 50+ languages
Instantly detect customer language and translate conversations in real time across 50+ languages including Hinglish, Spanish, French, Arabic, and German.
Instant 24/7 support without a night shift
Dunefox handles routine after-hours messages and phone enquiries, so customers can receive help outside your team’s working hours.
How Dunefox automates your support pipeline
From raw query ingestion to resolution or agent handoff in 4 seamless stages.
Customer enquiry arrives
Via WhatsApp, web, social messaging, or a Dunefox Voice call
RAG AI Semantic Search
Dunefox AI Engine searches the knowledge base for relevant approved facts
Instant Answer or Ticket
Routine questions receive a streamed answer; complex issues create a ticket
Team follow-up with context
Human agents receive the message history or available Voice call context
Dunefox vs traditional helpdesks
Extend customer service automation to phone enquiries
Dunefox automates messaging support across website, WhatsApp, and social channels. Dunefox Voice extends the suite with AI voice agents that answer phone enquiries from approved business information.
- Answer common phone enquiries around the clock
- Use knowledge-grounded spoken responses
- Qualify the caller before follow-up
- Offer human handoff when the request needs a person
Connects to your tools. Protects your data
Connect your existing tools, including telephony providers for AI voice calling, and trust that every customer conversation is protected by enterprise-grade security architecture.
Encrypted in transit and at rest
Every conversation and customer record is protected at every layer.
Enterprise isolation
Your data is strictly sandboxed per workspace.
High-availability infrastructure
Built on managed cloud infrastructure with monitoring and backups.
GDPR-ready controls
Data export and deletion workflows are available.
Frequently asked questions about Customer Service Automation
What is customer service automation?
Customer service automation uses software. AI chatbots, automated ticket routing, canned replies, and self-service knowledge bases, to resolve or triage customer questions without a human agent handling every single one. It doesn't replace your team; it absorbs repetitive, high-volume questions (order status, business hours, pricing, returns) so agents spend their time on the conversations that actually need a person.
What is omnichannel customer support?
Omnichannel customer support means every channel a customer might reach you on (website chat, WhatsApp, Instagram, Facebook Messenger, email) feeds into one shared inbox with one unified customer history, instead of separate disconnected tools per channel. An agent (or AI) replying on WhatsApp can see the same customer's past website chat, so nothing gets repeated or lost between channels.
How much does customer service automation software cost?
Pricing varies widely by vendor and scale, and many enterprise platforms charge per agent seat plus usage fees that add up quickly. Dunefox is priced for small and mid-size teams: plans start with a free 14-day trial, then from $39/month, covering the AI chatbot, shared inbox, ticketing, and omnichannel support in one subscription rather than separate add-ons.
Can AI actually resolve customer support tickets, or does it just deflect them?
Modern AI support agents, like Dunefox's, are trained directly on your website content, help docs, and knowledge base, so they answer specific questions accurately rather than giving generic responses. For a large share of common questions (order status, policies, how-to questions, pricing), the AI resolves the conversation completely. For anything it can't confidently answer, it hands off to a human agent with full context already attached, rather than making the customer repeat themselves.
Will automating customer service make my support feel impersonal?
Not if it's implemented well. The goal isn't to remove humans from support, it's to remove the repetitive 60-70% of questions that don't need human judgment, so your team has time to give real attention to complex or high-value conversations. Dunefox's AI is trained on your specific content and tone, and every automated conversation can escalate to a human instantly whenever the customer wants one.
What is the difference between a shared inbox and a ticketing system?
A shared inbox is where your team sees and replies to live conversations across channels in real time, like a team email inbox but for chat, WhatsApp, and social messages. A ticketing system tracks a support request from open to resolved, with statuses, priorities, and SLAs, useful for issues that take longer than a single chat exchange. Dunefox includes both: conversations start in the shared inbox and can be converted into tracked tickets when needed.
How long does it take to set up customer service automation?
With Dunefox, most businesses have their AI chatbot live within a few hours: point it at your website URL or upload your help docs, connect your channels (website widget, WhatsApp, Instagram, Facebook), and it starts handling conversations immediately. No developers or lengthy implementation project required, the free trial lets you test it on real conversations before committing.
Automate customer support without losing the human touch
Combine an AI customer service agent, automated customer service workflows, shared inbox software, and automatic ticketing in one platform.
14 days free. All Fox Pro features. No card required.