WhatsApp Introduction Messages: 11 Templates to Start Any Conversation
An introduction message is the first message you send someone on WhatsApp, whether that's a new business lead, a client handover, a networking contact, or a new member joining a group. First messages set the tone, so they need to explain who you are and why you're messaging in one or two lines.
The templates below cover the most common introduction scenarios: business-to-customer, agent handover, professional networking, and group introductions.
Not sure how to introduce yourself on WhatsApp or how to start a conversation without sounding like a cold pitch? The rule is simple: name, context, and one easy question. That structure works whether you are messaging a new lead, replying in a WhatsApp group, or sending a first message to someone who just shared their number.
11 Ready-to-Send Templates
Business introducing itself to a new lead
Hi [Name], this is [Your Name] from [Business Name]. Thanks for your interest in [Product/Service]. I'm here to answer any questions and help you get started. What would you like to know first?
Support agent introducing themselves (handover)
Hi [Customer Name], I'm [Agent Name] from the [Business Name] support team. I'll be taking over your query from here regarding [Topic]. I've reviewed the conversation so far. Let me help you with the next steps.
Professional networking introduction
Hi [Name], this is [Your Name]: [how you got their contact, e.g. "we connected at [Event]" or "[Mutual Contact] suggested I reach out"]. I'd love to connect regarding [reason]. Would you be open to a quick chat this week?
Introducing yourself in a WhatsApp group
Hi everyone, I'm [Name], [your role/context, e.g. "a new parent in this class" or "joining as the account manager for this project"]. Looking forward to connecting with you all. Feel free to reach out anytime!
Freelancer/consultant introducing services
Hi [Name], I'm [Your Name], a [your profession] specializing in [specialty]. [Referrer/Mutual Contact] mentioned you might be looking for help with [need]. I'd be happy to share more about how I can help. Is now a good time to chat?
New account manager introducing themselves to an existing client
Hi [Client Name], I'm [Your Name], your new point of contact at [Business Name] going forward. I've been briefed on your account and I'm here to make sure everything continues smoothly. Please don't hesitate to reach out with anything you need.
Introducing your business after a referral
Hi [Name], I'm [Your Name] from [Business Name]. [Referrer Name] suggested I get in touch regarding [reason/need]. Happy to share more whenever convenient. Just let me know a good time.
WhatsApp group welcome message (for group admins)
Welcome to [Group Name], [Name]! This group is for [purpose, e.g. "class updates and announcements"]. A few quick things: • [Rule/Norm 1] • [Rule/Norm 2] Feel free to introduce yourself whenever you're ready. Glad to have you here!
Replying to a welcome message in a WhatsApp group
Thank you for the warm welcome! I'm [Name], [your role/context]. Happy to be part of [Group Name] and looking forward to learning from everyone here.
Starting a conversation with a new contact
Hi [Name], hope you're doing well! This is [Your Name] from [Business Name]. I'm reaching out because [one-line reason]. Is this a good time to talk, or would later in the week suit you better?
First message after someone shares their number
Hi [Name], [Your Name] here from [Business Name], saving your number now. Thanks for sharing your details about [Product/Service/Enquiry]. What's the best way I can help you get started?
Tips for using these templates
- State your name and where you're from in the first sentence. Don't make the recipient guess who is messaging.
- If someone referred you, mention their name early; it builds instant trust and context.
- End with a light, easy-to-answer question rather than a long pitch. It invites a reply instead of silence.
- For business accounts, a verified display name and profile photo do a lot of the introduction work before you even send the first message.
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Frequently asked questions about Dunefox
State your name and business in the first line, mention the reason for reaching out or how you got their contact, and end with a simple, easy-to-answer question. Keep it under three or four sentences. The goal of an introduction message is to open a conversation, not close a sale.