What should I say when introducing myself in a WhatsApp group?

Greet the group, state your name, and give one line of context on why you're there (your role, how you joined, or what you're looking for). Keep it brief and friendly — a long introduction in a group chat tends to get skimmed rather than read.

Can I automate introduction messages when a customer first messages my business?

Yes. A welcome/introduction auto-reply is one of the simplest automations to set up — it fires the moment a new contact messages your WhatsApp Business number for the first time. With Dunefox you can pair this with an AI chatbot that continues the conversation naturally instead of stopping at a static greeting.

First Contact

WhatsApp Introduction Messages: 7 Templates to Start Any Conversation

An introduction message is the first message you send someone on WhatsApp — whether that's a new business lead, a client handover, a networking contact, or a new member joining a group. First messages set the tone, so they need to explain who you are and why you're messaging in one or two lines.

The templates below cover the most common introduction scenarios: business-to-customer, agent handover, professional networking, and group introductions.

7 Ready-to-Send Templates

Business introducing itself to a new lead

Hi [Name], this is [Your Name] from [Business Name] 👋

Thanks for your interest in [Product/Service]. I'm here to answer any questions and help you get started.

What would you like to know first?

Support agent introducing themselves (handover)

Hi [Customer Name], I'm [Agent Name] from the [Business Name] support team.

I'll be taking over your query from here regarding [Topic]. I've reviewed the conversation so far — let me help you with the next steps.

Professional networking introduction

Hi [Name], this is [Your Name] — [how you got their contact, e.g. "we connected at [Event]" or "[Mutual Contact] suggested I reach out"].

I'd love to connect regarding [reason]. Would you be open to a quick chat this week?

Introducing yourself in a WhatsApp group

Hi everyone 👋 I'm [Name], [your role/context, e.g. "a new parent in this class" or "joining as the account manager for this project"].

Looking forward to connecting with you all. Feel free to reach out anytime!

Freelancer/consultant introducing services

Hi [Name], I'm [Your Name], a [your profession] specializing in [specialty].

[Referrer/Mutual Contact] mentioned you might be looking for help with [need]. I'd be happy to share more about how I can help — is now a good time to chat?

New account manager introducing themselves to an existing client

Hi [Client Name], I'm [Your Name], your new point of contact at [Business Name] going forward.

I've been briefed on your account and I'm here to make sure everything continues smoothly. Please don't hesitate to reach out with anything you need.

Introducing your business after a referral

Hi [Name], I'm [Your Name] from [Business Name]. [Referrer Name] suggested I get in touch regarding [reason/need].

Happy to share more whenever convenient — just let me know a good time.

Tips for using these templates

State your name and where you're from in the first sentence — don't make the recipient guess who is messaging.
If someone referred you, mention their name early; it builds instant trust and context.
End with a light, easy-to-answer question rather than a long pitch — it invites a reply instead of silence.
For business accounts, a verified display name and profile photo do a lot of the introduction work before you even send the first message.

Send this to everyone at once

Turn this into an automated broadcast

Copy-pasting one message at a time doesn't scale. Dunefox sends approved WhatsApp templates to your entire opted-in list, personalized per recipient, with delivery and reply tracking.

See WhatsApp automation About the API

Related templates

Formal Business Messages

Job Opening Messages

FAQ

Frequently Asked Questions

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State your name and business in the first line, mention the reason for reaching out or how you got their contact, and end with a simple, easy-to-answer question. Keep it under three or four sentences — the goal of an introduction message is to open a conversation, not close a sale.