Every channel, one AI brain behind it
Connect WhatsApp, web, Instagram, Facebook, and Telegram, then extend the same Dunefox suite to phone calls with Voice. Approved knowledge supports accurate answers across every channel.
One AI. Every channel. Zero tab switching
Instagram, Facebook, Telegram, WhatsApp, and Web - all powered by the same AI brain, unified in one inbox.
Instagram, Facebook, Telegram, WhatsApp, and Web - one inbox, zero switching
Every conversation from every channel arrives in a single, unified inbox. Your team sees the channel source, full history, and customer context in real time - without switching between apps or tabs. One place to manage all your customer communications.
Official WhatsApp Business API - fully automated
Powered by the official WhatsApp Business API, Dunefox lets your AI respond to customer messages, send media, run broadcast campaigns, and handle order queries - 24/7, at scale. Supports rich message templates, quick replies, and interactive buttons.
An AI assistant that lives right on your website
Deploy a fully branded AI chat widget in minutes. It answers FAQs, captures leads, books demos, and escalates to your team when needed - all from your existing website with a single script tag. No developer required for setup.
Reach thousands of customers with one personalised message
Send bulk WhatsApp broadcasts to segmented customer lists - personalised with their name, order details, or preferences. Track delivery, open, and reply rates in real time. Re-engage dormant leads, announce promotions, and drive repeat purchase campaigns at scale.
Live on every channel in under 30 minutes
Connect your channels
Connect WhatsApp, web, Instagram, Facebook, and Telegram, then add Dunefox Voice when phone calls are part of the journey.
Train your AI once
Add your knowledge base from URLs, PDFs, or FAQs. Approved knowledge supports messaging agents and Dunefox Voice.
Go live everywhere
Your AI starts responding 24/7 across every channel. Every conversation routes to your unified inbox.
Scale infinitely
Handle thousands of conversations simultaneously with no extra headcount. Add more channels in one click.
VoiceAdd AI voice agents alongside your messaging channels
Dunefox manages website, WhatsApp, and social conversations. Dunefox Voice extends the same suite to inbound and outbound phone calls.
- Manage messaging channels across Dunefox
- Handle phone conversations with Dunefox Voice
- Ground every channel in approved business knowledge
- Route each enquiry to the right customer workflow
Connects to your tools. Protects your data
Connect your existing tools, including telephony providers for AI voice calling, and trust that every customer conversation is protected by enterprise-grade security architecture.
Encrypted in transit and at rest
Every conversation and customer record is protected at every layer.
Enterprise isolation
Your data is strictly sandboxed per workspace.
High-availability infrastructure
Built on managed cloud infrastructure with monitoring and backups.
GDPR-ready controls
Data export and deletion workflows are available.
Frequently asked questions about Supported Channels
What is the Dunefox shared inbox?
The Dunefox shared inbox is a unified workspace where all customer conversations from WhatsApp, Facebook Messenger, Instagram Direct, Telegram, and website chat arrive in one view. New messages appear in real time without page refresh. Conversations are sorted by latest activity with unread count badges. Teams use filters to view by channel, read status, assignment, or open/closed state.
Can multiple agents use the Dunefox inbox at the same time?
Yes. Dunefox supports multi-agent workspaces across all paid plans. Business owners and managers can assign any conversation to a specific agent with one click, which automatically creates a support case. Agents see only conversations assigned to them by default. The 'Manage Chats' permission can be granted to allow agents to view all conversations.
How does the AI to human handoff work in the Dunefox inbox?
Each conversation has an AI/Human toggle. In AI mode, the Dunefox AI agent responds automatically. When a team member switches to Human mode, they take over the conversation directly and the customer receives a friendly notification. Switching back to AI mode re-enables automated responses.
Can agents search for conversations in the Dunefox inbox?
Yes. The Dunefox inbox includes full-text search across conversations, letting you search by customer name, message content, or case number. Quick filters allow instant views of unread conversations, assigned conversations, conversations with a contact name, or conversations from a specific channel (e.g., only WhatsApp or only Instagram).
Does the Dunefox inbox work on mobile?
Yes. The Dunefox inbox is fully responsive and adapts to any screen size, including mobile browsers. Agents can read, reply, assign, and manage conversations from a phone or tablet without needing a desktop. There is no separate mobile app required.
Bring your messaging channels into one inbox
Use the WhatsApp Business Platform with omnichannel customer support software that brings web chat, Instagram, Facebook, and Telegram into one workspace.
14 days free. All Fox Pro features. No card required.