The AI concierge your guests want 24/7
Dunefox is a hotel chatbot and automated guest messaging AI for hotels, resorts, and hospitality businesses. Answer every booking question instantly, handle in stay requests without front desk queues, and collect reviews automatically, across WhatsApp, Instagram, Facebook, Telegram, and your website.
Dunefox Guest Assistant
Guests book whoever answers first
Reservation questions arrive at all hours and across channels. Miss them and guests book the hotel that replied, not yours.
The old way
- Booking enquiries go unanswered overnight and on weekends.
- Front desk juggles calls, chats, and DMs and drops some.
- In stay requests pile up and slow service down.
- International guests struggle with a language barrier.
- Reviews and repeat bookings are left to chance.
- OTA bookings eat commission and you have no direct relationship with the guest.
With Dunefox
- Every enquiry is answered instantly, any hour, any channel.
- All guest conversations land in one shared inbox.
- Housekeeping and service requests route to the right staff instantly.
- Guests are answered in their own language automatically.
- Post stay follow ups collect reviews and bring guests back.
- Guests who message directly are converted on your own channel at zero commission.
Everything your property needs in one guest messaging AI
Dunefox turns every conversation into a confirmed stay and a happy guest.
Always on
24/7 AI concierge
Dunefox responds to guests at any hour, before, during, and after their stay. Booking questions, upgrade requests, local tips, and late checkout queries are all answered instantly. Unlike a chatbot that sends generic replies, the AI pulls live details from your knowledge base so room types, pricing, policies, and amenities are always accurate and up to date, even when your front desk is offline.
Omnichannel
One inbox for every channel
Connect WhatsApp Business, Facebook Messenger, Instagram DMs, Telegram, and your website widget into one unified inbox with answers from your own knowledge base.
Bookings
Pre arrival upselling and conversion
When a guest asks about availability, Dunefox shares rooms, pricing, and offers and captures preferences before arrival, so fewer enquiries are abandoned and more book direct. The AI suggests relevant upgrades, spa packages, airport transfers, and early check in options during the conversation, turning a simple availability query into higher per booking revenue without any manual effort from your team.
In stay
Real time in stay requests
Guests request housekeeping, report issues, and ask about amenities through their preferred app. Dunefox resolves common questions such as Wi-Fi passwords, pool hours, restaurant menus, and checkout times from your knowledge base. Anything that requires physical action, like extra towels, room maintenance, or a late checkout approval, is routed to the right department with the guest details and room number attached so staff can act immediately.
Reviews
Post stay reviews and loyalty
After checkout Dunefox follows up to collect feedback, request reviews, and share returning guest offers, building repeat business with no extra workload.
Multilingual
Multilingual guest support
International guests chat in their own language and Dunefox replies fluently, with no extra staff and no translation delays. Whether a guest writes in Arabic, Japanese, French, or Hindi, the AI understands and responds naturally, making your property accessible to travellers from any country without hiring multilingual reception staff.
Reminders
Booking and check in reminders
Send confirmations, check in details, and directions automatically on WhatsApp so guests arrive informed.
Loyalty
Repeat bookings
Keep guests engaged after checkout and bring them back with timely, relevant offers.
Insights
Guest analytics
See what guests ask, where bookings stall, and what drives reviews, then improve the experience.
Dunefox supports guests at every stage of the stay
From the first message to a five star review, every guest touchpoint is automated and on brand.
Turn enquiries into direct bookings
- Answer room type, rate, and policy questions in seconds
- Pull accurate details from your knowledge base
- Capture guest preferences and guide them to book
- Convert Instagram and WhatsApp enquiries automatically
- Reduce dependency on OTA bookings by closing direct on your own channel
Booking assistant
Dashboard preview. Add screenshot here.
Prepare guests for a smooth arrival
- Send confirmations, check in details, and directions
- Offer upgrades, early check in, and add ons
- Answer pre arrival questions automatically
- Collect any details needed before check in
- Share local guides, restaurant recommendations, and transport options
Pre-arrival dashboard
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Handle in stay requests in real time
- Take housekeeping and amenity requests in chat
- Answer questions about the property and services
- Flag maintenance issues to the right staff instantly
- Follow up to confirm issues are resolved
- Route complaints to management before they become negative reviews
Guest requests view
Dashboard preview. Add screenshot here.
Win reviews and repeat stays
- Send a personalised thank you after checkout
- Request reviews through natural conversation
- Share exclusive returning guest offers
- Re engage guests with new launches and loyalty
- Track review sentiment to spot recurring service issues
Post-stay dashboard
Dashboard preview. Add screenshot here.
Built to capture every booking
Always on, multilingual, and organised so no guest goes unanswered.
24/7
Booking and guest support
50+
Languages supported
5
Channels in one inbox
1 day
Typical go live
Frequently Asked Questions
Dunefox is built for hotels, resorts, boutique properties, serviced apartments, vacation rentals, and any hospitality business that handles guest communication. Whether you manage 10 rooms or 1,000, Dunefox scales to fit your property.
Give every guest the concierge experience they deserve
Stop letting enquiries go unanswered and staff waste time on repetitive questions. Dunefox gives your property an always on, intelligent guest communication system built for how modern travellers message.
Backed by NVIDIA Inception, Google for Startups, and AWS Activate.