A voice bot that actually holds a conversation

A voice bot is software that answers or places phone calls and holds a spoken conversation instead of routing callers through button menus. Dunefox Voice is an AI voice bot: it understands natural speech, responds in real time, and can qualify, book, or resolve a call on its own, handing off to a human only when it genuinely does not know the answer.

A traditional IVR plays a recorded menu and waits for a keypad press or a single keyword: "press 1 for sales, press 2 for support." A voice bot has no menu tree. Callers speak in full sentences, the AI understands intent directly, asks clarifying questions when needed, and takes action, so there are no dead ends, no "I did not understand that, please try again" loops, and no forced button presses.

It understands natural language, not fixed phrases. Callers can phrase a request however they normally would, mid-sentence corrections and all, and the AI still follows the conversation. This is what separates a voice bot from an old-style keyword IVR: it is grounded in your knowledge base rather than a rigid script, so responses stay accurate to your actual business.

Over 50 languages, including Hindi, English, Marathi, Gujarati, Bengali, Tamil, Telugu, and Kannada. The AI detects the spoken language in real time and can switch languages mid-sentence, so a caller who mixes Hindi and English in the same call is understood naturally rather than forced into one language.

Both. Dunefox Voice handles inbound calls (support, enquiries, bookings) and outbound campaigns: upload a call list, set a schedule, and the AI voice bot dials the batch with automatic retry and suppression rules. Live call activity for a running campaign is visible on a real-time dashboard.

Yes. The AI supports barge-in, so a caller can interrupt mid-sentence and the voice bot stops talking and listens, the way a natural phone conversation works. Barge-in behaviour is still being tuned for edge cases, so response timing may vary slightly call to call.

It does not guess. The AI is grounded in your knowledge base (your website content and uploaded documents), and when a query falls outside that knowledge it says so and hands the call to a human team member instead of fabricating a response. You configure which topics and hours trigger the handoff.

Three published subscription tiers: Starter at ₹3,999/month, Growth at ₹16,999/month, and Scale at ₹86,999/month, each with a set number of included minutes. A 14-day free trial with ₹1,000 credit is available, no credit card required. There is no per-minute metered rate on any published tier.

You configure the agent in the flow builder, add approved knowledge sources, and connect a phone number. The first test can be set up quickly, while production launch timing depends on the call flow, integrations, consent language, and testing required.