What questions should I include in a customer feedback form?

Keep it short and focused. A strong customer feedback form usually includes an overall satisfaction rating, a likelihood-to-recommend (NPS) question, one or two questions about the specific experience (product, delivery, support), and one open-ended question inviting suggestions. See the ready-to-use question list on this page to copy straight into your form.

Is the Dunefox feedback form really unlimited and free?

Yes. There is no cap on the number of responses you can collect and no per-response charge. Many form tools limit free plans to a few hundred submissions a month; Dunefox does not, which makes it well suited to businesses collecting feedback at scale.

Is feedback data kept secure?

Yes. All responses are encrypted, so the feedback your customers share — which can include personal details and candid opinions — stays protected. This is important for maintaining trust when you ask customers for honest input.

Can I share a feedback form on WhatsApp?

Yes. Every Dunefox form has a direct link you can share anywhere, including WhatsApp, email, SMS, and social media, as well as a QR code. You can also embed it on your website. This makes it easy to collect feedback right after a purchase or support interaction, on the channel the customer already uses.

How is a feedback form different from a survey?

The terms overlap, but a feedback form is usually shorter and tied to a specific moment or experience (a purchase, a support ticket, an event), while a survey is often longer and used for broader research. Dunefox handles both with the same builder — you decide the length and depth.

Free · Unlimited · Encrypted

Create a free customer feedback form

Build a customer feedback form in minutes, share it by link or embed it on your site, and collect unlimited responses — all encrypted. Below you'll find ready-to-use feedback questions and a simple guide to build one.

Create your free feedback form Need a lead form?

How to create a feedback form

Four steps, no code, live in minutes.

Pick a template or start blank

Begin with a feedback template or build from scratch in the no-code form builder.

Add your questions

Use the ready-made questions below, or write your own — ratings, choices, and open text.

Brand and publish

Match it to your brand, then publish as an embed or a shareable link and QR code.

Collect and act

Responses are encrypted and land in your dashboard, ready to analyse and act on.

Customer feedback questions to copy

Keep a feedback form short — pick a handful of these across the groups below rather than using them all.

Overall satisfaction

How would you rate your overall experience with us? (1–5)
How satisfied are you with your recent purchase? (Very satisfied → Very dissatisfied)
How likely are you to recommend us to a friend or colleague? (0–10)

Product & service

Did our product/service meet your expectations?
How would you rate the quality of what you received?
Was our team helpful and responsive when you needed support?
How easy was it to get what you needed from us?

Experience & process

How would you rate the ordering / booking process?
Was delivery / turnaround as fast as you expected?
Did you encounter any problems during your experience?

Open-ended

What did you like most about your experience?
What is one thing we could do better?
Is there anything else you'd like us to know?

Sending feedback requests on WhatsApp? See our thank-you & feedback message templates →

Free, unlimited, and secure

Unlike form tools that cap free responses, Dunefox feedback forms collect unlimited submissions at no cost, and every response is encrypted — so honest, sometimes sensitive feedback stays protected. Responses land straight in your dashboard where you can spot trends and act.

Unlimited responses Encrypted data Embed or share by link

Start collecting feedback for free

Build your feedback form, share it in a click, and start hearing from customers today.

Create your free feedback form

FAQ

Frequently Asked Questions

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With Dunefox you create a feedback form in minutes: pick a template or start blank, add your questions (ratings, multiple choice, open text), customize the branding, then publish it as an embeddable widget or a shareable link. It is completely free with unlimited responses, and every submission is encrypted and lands directly in your dashboard.